How does the billing work?

By |February 9th, 2016|

Out the Blocks works on a subscription based model where certain services are packaged as a fixed monthly fee enabling you to choose exactly which services you want and which you don’t. This model allows you to scale your services required with the cashflow of your business. Knowing the fixed amount upfront means you can [...]

When will my invoice be payable?

By |February 9th, 2016|

Out the Blocks runs an exclusive debit order system. You will receive your monthly invoice by the 25th of each month for the subscription of the following month and this amount will be deducted off your bank account on the 5th of the month. A full “Terms and Conditions” page will be included in your [...]

When will you process my accounting records?

By |February 9th, 2016|

It is important to keep in mind that accounting records are always processed in arrears. As an example, one would close off month-end for February the 1st /2nd of March after which one would make those documents available for processing. As we understand the importance of timely information being available for decision making, we make [...]

Should I need management accounts, how quickly can I get those?

By |February 9th, 2016|

Management accounts in our opinion forms the foundation on which your executive team bases its decisions and its importance can therefor not be underestimated. We have therefor made provision in our “Performer” and “Elite” packages for Management Accounts to be delivered as a standard on a monthly basis, or every second month, as your needs [...]

Who will I be dealing with?

By |February 9th, 2016|

Once have been successfully on-boarded, you will be introduced to your account manager, whom will be your primary contact for all future queries/dealings. We do not have a typical department structure, but rather introduce you to someone who will deal with you at all levels and learn to know your business inside out.

What if I want to cancel my subscription?

By |February 9th, 2016|

In the unlikely event that you should or would want to cancel your subscription, you can do so by giving us 1 calendar months’ written notice, after which said services will be terminated. Kindly note that dependent on which service offerings you have signed up for, you may be bound by a 12 month contract [...]

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